Support

Talk to a human.

Phrase support is handled directly by email. No bots, no ticket maze. Send your question and we read every message.

Email support

hello@phrase.so

We typically reply within 1–2 business days.

Common topics

Answers to the things people ask most.

A note only appears after processing succeeds. A failed run leaves nothing behind, and can be retried.

Bring in audio, video, PDFs, and up to 8 images per note, then get a clean, structured note back.

Play back audio and video, follow and search the live transcript, and reopen the original source anytime.

Every tool action is shown, and sensitive writes or system actions ask for confirmation before anything happens.

Create decks, pages, dashboards, flashcards, quizzes, mind maps, and present slide decks on an external display.

How Phrase handles media processing, AI features, iCloud Sync, and the messages you send us.

Purchases and subscriptions are managed through your Apple App Store account settings.